FAQ

FAQs


What’s the easiest way to check my account balance?
You may check your balance through the "My Account" button on the left. If you have not registered an account, you will need to do so before being able to view your account details and balances. You may also use our automated phone system to check your balance anytime day or night. Our toll free number is 1-800-332-9540.

Why is there a $9.25 disconnect notice fee?
The $9.25 fee is intended to discourage late payments and also to defray the cost the Association bears in handling disconnect notices.

Can I manage my account online?
Yes. Click on the "My Account" button on the left to register for online account management. If you have not registered an account, you can do so via the same link. To complete registration your account has to have billed at least once. Once enrolled, you can update your phone number and mailing address, get copies of your bill, and sign up for many of our free services, including automatic payments and eBilling.

When is my bill due?
Your bill due date depends on your meter reading cycle and is due approximately three weeks after your meter is read. Your bill due date will be around the same time each month; however, the exact due date can fluctuate by approximately 3 business days. For customers who want to pick their due date, IREA offers Preferred Billing. To learn more about this or to sign up, contact customer service toll free at 1-800-332-9540.

What are my payment options? (See corresponding tabs above)

  • Automatic Bill Pay — This free option ensures your bill is paid on time every month, without having to remember to put the payment in the mail. Using a checking or savings account if your choice, your bill is automatically paid every month on the due date noted on your bill.
  • Online or Pay by Phone — If you are a residential customer, you can use a credit or debit card to pay your bill or you can transfer funds from your checking or savings account. If you are a commercial customer, you can use a checking or savings account to pay your bill. When you use this option, a $2.50 convenience fee will be incurred.
  • Ebill – When you sign up for eBilling, a free and secure funds transfer payment option will be available from within the eBill pdf attachment.

Does IREA have payment drop boxes?
Yes. Payment drop boxes are in front of all our office locations.

Does IREA require a deposit?
IREA requires a refundable deposit based on an estimated 60-day bill for all new members. A waiver may be made for new members if they qualify and sign up for our automatic bill pay program. Details regarding this program are listed above in payment options.

If you are returning to IREA and have a good payment history with us within the past twelve months or sign up for automatic payments within 5 business days of the account starting, the deposit may also be waived.

What do I need to do to change my last name?
IREA will need a copy of your Marriage License, Divorce Decree, or a copy of your updated Driver’s License. Please also include your IREA account number. These documents can be mailed to P.O. Drawer A, Sedalia, Co 80135 or faxed to 720-733-5856.