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Billing FAQs

When is my bill due?

Your bill due date depends on your meter-reading cycle and is due approximately three weeks after your meter is read. Your bill due date will be around the same time each month; however, the exact due date can fluctuate by approximately 3 to 5 business days. You can log into My Account to view your due date; it is listed at the top of the Account Details screen. Your due date also is listed at the top of your bill and on the bill stub. For customers who want to pick their due date, IREA offers Preferred Billing. To learn more, click here.

Can I be on eBilling and IREA Auto Pay at the same time?

Yes, you can. If you are on IREA Auto Pay, there will be no payment option from within your secure PDF bill. The Total Amount Due will be drafted and Automatic Payment will replace Amount Enclosed under the Total Amount Due.

Why is there a $9.25 disconnect notice fee?

The $9.25 fee is intended to defray the cost the association bears in handling disconnect notices and the processes that ensue from those notices.

What is Budget Billing (residential accounts only)?

It is an average payment plan that allows you to pay a monthly bill based on the average cost for the most recent 12-month period. Budget Billing gives you the security of knowing the amount you can expect to pay for 11 months of the year. The 12th month is your settlement month. During this month, you may end up paying more or less depending on your actual usage over or under the estimated amount billed during the previous 11 months. If usage significantly deviates from the estimate made when the monthly Budget Billing amount was established, IREA will change the Budget Billing amount to more accurately reflect actual usage. Customers will be notified should such change occur.

What is Preferred Billing?

Preferred Billing allows customers to pick a monthly bill due date that is convenient for you. Each month your bill will show a due date within 3 to 5 business days of the date you select. For more information, contact us at (800) 332-9540.

Please note that this option may result in a longer billing period on your first bill, followed by billing cycles of normal length. If you choose to discontinue preferred billing or a meter change is required on your account, the transition billing period may also be of longer or shorter length, depending on when the request is made.

Customers who have chosen to opt out of an AMI meter are not eligible for preferred billing.

Can I receive both a paperless bill and a paper bill at the same time?

No. Once you are enrolled in eBilling, paper bills will no longer be mailed.

Payment FAQs

What are my payment options?

IREA offers several ways to pay your bill; all are free. Please refer to our Payment Options chart for more information.

Does IREA have payment drop boxes?

Yes. Payment drop boxes are available at all IREA offices and are emptied once each business day at 8 a.m.

How do I set up IREA Auto Pay with IREA?

Submit an electronic Automatic Payment Authorization Form by signing into My Account. Once in My Account, select the Payment tab, and then Automatic Payments. To submit a paper form, send by mail to P.O. Drawer A, Sedalia, CO 80135, scan and email a copy to CustomerContact@IREA.coop, or by fax to (720) 733-5872.

Can I sign up for Automatic Payments using my credit or debit card?

Not at this time. However, this feature is coming soon!

Why did you automatically deduct my bill amount when I made a payment prior to the withdrawal date?

IREA’s Auto Pay program is set up to deduct the amount that was billed automatically on the due date. If payment is made prior to the withdrawal date, there will be a credit on your next month’s bill, which will be reduced accordingly.

How do I change my banking information on my IREA Auto Pay?

You will need to submit a new, paper Automatic Payment Authorization Form specifying the updated checking or savings account. Please contact CustomerContact@IREA.coop to request a form. The completed form can be sent to P.O. Drawer A, Sedalia, CO 80135, scanned and emailed to CustomerContact@IREA.coop, or by fax to (720) 733-5872.

I submitted my IREA Auto Pay Authorization form. When will it start?

Enrollment processing may take up to 5 business days. Auto Pay will not apply to any bill generated before enrollment processing is complete. If you receive a bill that does not state “automatic payment” on the payment stub, pay that bill using another option.

Can I stop my IREA Auto Pay payment from going through just this month?

Yes, call Customer Service at (800) 332-9540 at least 5 business days before the due date on your bill.

Can I be on eBilling and IREA Automatic Pay at the same time?

Yes, you can. If you are on IREA Auto Pay, there will be no payment option from within your secure PDF bill. The full bill amount to be drafted and draft date will be stated instead.

If I switch houses and have Automatic Bill Payment on my current account, will it be valid at my new location, or do I have to fill out another form?

A new form will be required because there will be a new IREA account number. Special note to bank bill pay customers: Please make sure you update your bill pay with your new IREA account number.

How do I pay for free?

As of June 2019, all payments are free to customers. IREA no longer has convenience fees.

I am getting an “Unknown Failure” error when submitting my payment, why?

If you are running Windows XP, you will no longer be able to pay online through your eBill or Speedpay. This only affects the payment portion of the eBill (you will still be able to view your statement). Please contact us to submit payment 24/7 using our automated voice service or choose any of our other available payment methods.

General Account FAQs

Can I manage my account online?

Yes. You can log into My Account for online account management. Once enrolled, you can update your phone number and mailing address, get copies of your bill, and sign up for many of our free services, including automatic payments and eBilling.

How do I check my account balance?

You may check your balance by logging into My Account or using our automated phone system, available via (800) 332-9540.

What do I need to do to change my last name in IREA’s records?

IREA will need a copy of your marriage license, divorce decree or a copy of your updated driver’s license. Please also include your IREA account number. These documents can be mailed to Intermountain Rural Electric Association, P.O. Drawer A, Sedalia, CO 80135, faxed to (720) 733-5872 or emailed to AccountServicesContact@IREA.coop.

Does IREA offer any assistance programs?

No. However, IREA donates to and works with local agencies that help customers in need to pay their bills. To get a list of agencies, please call Consumer Services at (800) 332-9540. To apply for assistance through Energy Outreach Colorado, visit their website and click on Get Help, or call them at (202) 825-8750. IREA works with Energy Outreach Colorado by sending customer donations and matching IREA customer contributions up to $75,000 a year. If you want to help struggling families in Colorado, you can contribute to Energy Outreach Colorado through your IREA bill. Your donation is tax-deductible, and a receipt will be mailed to you through Energy Outreach Colorado. To sign up, simply fill out the online form to sign up for monthly contributions or make a one-time donation.