IREA’s customer self-service is not yet mobile-friendly. Please use a personal computer for easier navigation.

Billing FAQs

When is my bill due?

You can log into My Account to view your due date; it is listed at the top of the Account Details screen. Your due date also is listed at the top of your bill and on the bill stub. Your bill due date depends on your meter-reading cycle and is due approximately three weeks after your meter is read. Your bill due date will be around the same time each month; however, the exact due date can fluctuate by approximately 3 to 5 business days. For customers who want to pick their due date, IREA offers Preferred Billing. To learn more, contact Consumer Services at (800) 332-9540.

Can I be on eBilling and Automatic Payments at the same time?

Yes, you can. If you are on Automatic Payments, there will be no payment option from within your secure PDF bill. The full bill amount to be drafted and draft date will be stated instead.

Why is there a $9.25 disconnect notice fee?

The $9.25 fee is intended to defray the cost the association bears in handling disconnect notices and the processes that ensue from those notices.

What is Budget Billing (residential accounts only)?

When you sign up for Budget Billing, a set amount is calculated based on your location’s previous 12 months of usage. Budget Billing gives you the security of knowing the amount you can expect to pay for 11 months of the year. The 12th month is your settlement month. During this month, you may end up paying more or less depending on your actual usage over or under the estimated amount billed during the previous 11 months. If usage significantly deviates from the estimate made when the monthly Budget Billing amount was established, IREA will change the Budget Billing amount to more accurately reflect actual usage. Customers will be notified should such change occur.

What is Preferred Billing?

Preferred Billing allows customers to pick a monthly bill due date that is convenient for them. If you exercise this option, each month your bill will show a due date within 3 to 5 business days of the date you choose. This option may result in a shorter or longer billing period on your first bill. Please contact Consumer Services at (800) 332-9540 for more information or to sign up.

Can I receive both a paperless bill and a paper bill at the same time?

No. Once you are enrolled in eBilling, paper bills will no longer be mailed.

Payment FAQs

What are my payment options?

eBilling – When you sign up for eBilling, you can pay with a checking or savings account at no cost to you from within the attached PDF bill.

Automatic Bill Pay — This free option ensures your bill is paid on time every month without having to remember to put the payment in the mail. Using a checking or savings account of your choice, your bill is automatically paid every month on the due date noted on your bill.

Online or Pay by Phone, (800) 332-9540 — If you are a residential customer, you can use a credit or debit card to pay your bill, or you can transfer funds from your checking or savings account. If you are a commercial customer, you can use a checking or savings account to pay your bill. When you use this option, a $2.50 convenience fee will be incurred.

Pay In Person – You can pay at any of our offices during our regular business hours of 8 a.m. to 5 p.m. Monday through Friday, or drop your payment in a 24-hour drop box at any IREA location. Drop box payments are emptied once each business day at 8 a.m.

Why do we have to pay a $2.50 convenience fee for some electronic payments?

The $2.50 convenience fee passes on the processing and transactions costs for the more expensive online transactions, mainly credit cards. These fees are automatically transmitted to our payment processing vendor. IREA does not mark up or keep any percentage of these fees.

Free options include ACH payments through eBilling and our Automatic Bill Pay program. Customers on eBilling have a free ACH payment option available from within their electronic bill each month. For customers who do not want to initiate payment each month, our Automatic Bill Pay automatically deducts the amount owed on the due date from a checking or savings account of your choice.

Many banks offer free electronic bill payment options. Customers are encouraged to check with their financial institution. IREA does not charge the customer to receive these types of bank bill payments.

Does IREA have payment drop boxes?

Yes. Payment drop boxes are available at all IREA offices and are emptied once each business day at 8 a.m.

How do I set up Automatic Payments (ACH) with IREA?

Submit an electronic Automatic Payment Authorization Form specifying a checking or savings account. To submit a paper form, send by mail to P.O. Drawer A, Sedalia, CO 80135, scan and email a copy to CustomerContact@IREA.coop, or by fax to (720) 733-5872.

Can I sign up for Automatic Payments using my credit or debit card?

Not at this time.

Why did you automatically deduct my bill amount when I made a payment prior to the withdrawal date?

IREA’s Automatic Bill Pay program is set up to deduct the amount that was billed automatically on the due date. If payment is made prior to the withdrawal date, there will be a credit on your next month’s bill, which will be reduced accordingly.

How do I change my banking information on my Auto Pay?

Submit a new electronic Automatic Payment Authorization Form specifying the updated checking or savings account. To submit a paper form, send by mail to P.O. Drawer A, Sedalia, CO 80135, scan and email a copy to CustomerContact@IREA.coop, or by fax to (720) 733-5872.

I submitted my Auto Pay Authorization form. When will it start?

Enrollment processing may take up to 5 business days. Auto Pay will not apply to any bill generated before enrollment processing is complete. If you receive a bill that does not state “automatic payment” on the payment stub, pay that bill using another option.

Can I stop my Auto Pay payment from going through just this month?

Yes, call Consumer Services at (800) 332-9540 at least 5 business days before the due date on your bill.

Can I be on eBilling and Automatic Payments at the same time?

Yes, you can. If you are on Automatic Payments, there will be no payment option from within your secure PDF bill. The full bill amount to be drafted and draft date will be stated instead.

If I switch houses and have Automatic Bill Payment on my current account, will it be valid at my new location, or do I have to fill out another form?

A new form will be required because there will be a new IREA account number. Special note to bank bill pay customers: Please make sure you update your bill pay with your new IREA account number.

How do I pay for free?

Check or cash payments are free whether taken at an IREA office or mailed in. Our free electronic payments include Automatic Bill Pay and payment using a savings or checking account within our eBill PDF file. Many banks also offer free electronic bill payment options. Customers are encouraged to check with their financial institution. IREA does not charge the customer to receive these types of bank bill payments.

I am getting an “Unknown Failure” error when submitting my payment, why?

If you are running Windows XP, you will no longer be able to pay online through your eBill or Speedpay. This only affects the payment portion of the eBill (you will still be able to view your statement). Please contact us to submit payment 24/7 using our automated voice service or choose any of our other available payment methods.

General Account FAQs

Can I manage my account online?

Yes. You can log into My Account for online account management. To complete registration your account must have been billed at least once. Once enrolled, you can update your phone number and mailing address, get copies of your bill, and sign up for many of our free services, including automatic payments and eBilling.

What’s the easiest way to check my account balance?

You may check your balance by logging into My Account. You also may use our automated phone system to check your balance any time by calling (800) 332-9540.

What do I need to do to change my last name in IREA’s records?

IREA will need a copy of your marriage license, divorce decree or a copy of your updated driver’s license. Please also include your IREA account number. These documents can be mailed to Intermountain Rural Electric Association, P.O. Drawer A, Sedalia, CO 80135, faxed to (720) 733-5872 or emailed to CustomerContact@IREA.coop.

Does IREA offer any assistance programs?

IREA donates to and works with local agencies that help customers in need to pay their bills. To get a list of agencies, please call Consumer Services at (800) 332-9540. To apply for assistance through Energy Outreach Colorado, visit their website and click on Get Help, or call them at (202) 825-8750. IREA works with Energy Outreach Colorado by sending customer donations and matching IREA customer contributions up to $75,000 a year. If you want to help struggling families in Colorado, you can contribute to Energy Outreach Colorado through your IREA bill. Your donation is tax-deductible, and a receipt will be mailed to you through Energy Outreach Colorado. To sign up, simply fill out the online form to sign up for monthly contributions or make a one-time donation.