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COVID-19/Coronavirus

IREA is committed to providing reliable service through the challenges presented by the spread of COVID-19/Coronavirus. The information below details actions being taken. We will update this page as developments require. If you have any questions or concerns not addressed below, don’t hesitate to contact us via (800) 332-9540, CustomerContact@IREA.coop, @IREAColorado on Twitter or IntermountainREA on Facebook.

In March, IREA temporarily suspended most disconnections of electric service for non-payment and waived disconnect notice fees. In June, we resumed disconnections for nonpayment; however, we will continue to waive disconnect notice fees for the time being. Accounts subject to disconnect will receive appropriate notice prior to service disconnection. We encourage customers who are experiencing financial issues due to COVID-19 to call us at (800) 332-9540 as soon as possible to discuss payment arrangement options. Customers can also call (866) HEAT-HELP for assistance.

We do not currently expect illness or supply chain disruptions to affect our customers’ electric service. Our field personnel remain ready to respond to any outages. If you experience an interruption in service, visit our online Outage Center or call (844) IREA-FIX (473-2349).

The lobbies at our Conifer, Sedalia, Strasburg and Woodland Park offices are open 8 a.m. to 5 p.m. Monday through Friday. Business is limited to bill payments – cash or check – and delivery of engineering contracts.

Pursuant to Executive Order D 2020 138 by the Governor of Colorado, no individual may enter any of our four lobbies without wearing a face covering. For a list of exemptions, or questions or comments, please contact the Department of Public Health & Environment at (877) 462-2911. We also that anyone with a cough, fever or other COVID-19 symptom(s) not enter.

The number of visitors in each lobby will be limited. Please follow the posted signs and observe proper social distancing – a minimum of 6 feet of separation – if you visit.

Payment drop boxes are available at all four locations, though we encourage customers to use the My Account feature for payments and other account management. Accounts can also be managed by calling Customer Service at (800) 332-9540 7 a.m. to 7 p.m. Monday through Friday.

IREA has resumed installation of new electric meters for residential and commercial customers. We have worked with our installation vendor, Utility Sales & Service (US&S), to develop protocols that ensure maximum safety for customers and employees during the Coronavirus/COVID-19 outbreak. Visit this page for more information.

Until further notice, IREA has suspended on-site, in-person energy audits. Our Energy Efficiency Specialist is happy to answer questions and discuss options via phone, though. Please call (720) 733-5544 or email skroll@irea.coop.

The annual meeting of the members of the Intermountain Rural Electric Association will be held at the association’s headquarters building located at 5496 North U.S. Highway 85, Sedalia, at 1 p.m. Thursday, Sept. 17, 2020. The annual meeting originally was scheduled to take place April 18. Click here for the full official notice.

Resources

Small businesses adversely affected by COVID-19/Coronavirus might find the following resources of use:

• Small Business Guidance & Loan Resources (U.S. Small Business Administration)

• Guidance from the National Rural Utilities Cooperative Finance Corporation

• Paycheck Protection Program Update (Lewis Roca Rothgerber Christie law firm)

• Opportunities for Small Business in the CARES Act of 2020 (Brownstein Hyatt Farber Schreck law firm)

Call (866) HEAT-HELP (432-8435) if you are experiencing a critical home energy issue and need assistance. More information about Energy Outreach Colorado’s programs for individuals can be found here. Energy Outreach also partners with other agencies.

Donate

Help fellow Coloradans by donating to the non-profit Energy Outreach Colorado (EOC), which covers home energy costs and furnace repairs for low-income Coloradans, and provides energy-efficiency improvements for non-profit and affordable housing facilities. You can double that help by donating as an IREA customer. Each year we match our customers’ contributions dollar for dollar, up to $75,000.

• Add a monthly contribution of any amount to your IREA bill through this online form. Select IREA from the dropdown utility option so we can match your contributions for the year.

• Make a one-time or recurring monthly donation by contacting EOC directly at (303) 825-8750. Be sure to mention that you are donating as an IREA customer. You also can ask that your contribution benefit fellow IREA customers or residents of a specific Colorado town.

Donations are tax-deductible, and EOC will mail you a receipt.

Intermountain Rural Electric Association will match donations IREA customers make to the Colorado COVID Relief Fund through Help Colorado Now, the Mile High United Way-established website that provides aid to Colorado communities and organizations affected by the outbreak of COVID-19. IREA will match customer donations to the organization dollar-for-dollar, up to a maximum of $10,000.

IREA customers who want to donate through Help Colorado Now and activate IREA’s matching contribution can visit www.HelpColoradoNow.org, select their donation amount and enter the gift code “IREA” when completing the billing information form. The Mile High United Way will notify IREA of the amount donated by its customers so IREA can match those donations up to the specified limit.

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