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COVID-19/Coronavirus

IREA is committed to providing reliable service through the challenges presented by the COVID-19 pandemic. The information below details actions being taken. We will update this page as developments require. If you have any questions or concerns not addressed below, don’t hesitate to contact us via (800) 332-9540, CustomerContact@IREA.coop, @IREAColorado on Twitter or IntermountainREA on Facebook.

In March 2020, IREA temporarily suspended most disconnections of electric service for non-payment and waived disconnect notice fees. In June, we resumed disconnections for nonpayment. In March 2021, we will reinstitute the $9.25 disconnect notice fee. This fee will be charged only to customers who are issued a disconnect notice for non-payment. Accounts subject to disconnect will receive appropriate notice prior to service disconnection. We encourage customers who are experiencing financial issues due to COVID-19 to call us at (800) 332-9540 as soon as possible to discuss payment arrangement options. Customers can also call (866) HEAT-HELP for assistance.

We do not currently expect illness or supply chain disruptions to affect our customers’ electric service. Our field personnel remain ready to respond to any outages. If you experience an interruption in service, visit our online Outage Center or call (844) IREA-FIX (473-2349).

Starting Monday, March 22, all IREA lobbies will reopen for normal business hours, 8 a.m. to 5 p.m. Monday through Friday. Masks are required for all lobby visitors, and we ask that all visitors maintain adequate social distancing. Please follow the posted guidelines outside each IREA lobby.

Visitors with scheduled business should call their IREA contact to arrange entry to any IREA office.

Payment drop boxes are available at the exteriors of all offices and will be checked routinely. Customers are encouraged to use electronic payments for quicker payment processing. The My Account feature is available 24/7.

Until further notice, IREA has suspended on-site, in-person energy audits. Our Energy Efficiency Specialist is happy to answer questions and discuss options via phone, though. Please call (720) 733-5544 or email skroll@irea.coop.

The annual meeting of the membership of The Intermountain Rural Electric Association will be held at the Association’s headquarters building, located at 5496 N. U.S. Highway 85, Sedalia, CO 80135, at 10 a.m. Saturday, April 24, 2021.

IREA’s check payment processor has experienced recent delays in receiving check payments from the U.S. Postal Service. Some were received more than two weeks after the postmarked date. We expect delays to continue, at least in the short term. According to the USPS website, it is experiencing high volumes and reduced staffing. To help avoid significant delays in payment processing, consider an electronic option:

• Sign up for eBilling and use the quick payment option from within your eBill.

• Sign up for Auto Pay.

• Pay your bill via phone or internet using ACH or credit/debit card (residential only).

• Sign up for bill pay through your bank.

IREA does not charge fees for electronic payments. Please contact your bank to determine if fees are associated with bank bill pay. More information can be found at www.IREA.coop/payment-options or by calling customer service at (800) 332-9540.

Resources

Small businesses adversely affected by COVID-19/Coronavirus might find the following resources of use:

• Small Business Guidance & Loan Resources (U.S. Small Business Administration)

• Guidance from the National Rural Utilities Cooperative Finance Corporation

• Paycheck Protection Program Update (Lewis Roca Rothgerber Christie law firm)

• Opportunities for Small Business in the CARES Act of 2020 (Brownstein Hyatt Farber Schreck law firm)

Call (866) HEAT-HELP (432-8435) if you are experiencing a critical home energy issue and need assistance. More information about Energy Outreach Colorado’s programs for individuals can be found here. Energy Outreach also partners with other agencies.

Donate

Help fellow Coloradans by donating to the non-profit Energy Outreach Colorado (EOC), which covers home energy costs and furnace repairs for low-income Coloradans, and provides energy-efficiency improvements for non-profit and affordable housing facilities. You can double that help by donating as an IREA customer. Each year we match our customers’ contributions dollar for dollar, up to $75,000.

• Add a monthly contribution of any amount to your IREA bill through this online form. Select IREA from the dropdown utility option so we can match your contributions for the year.

• Make a one-time or recurring monthly donation by contacting EOC directly at (303) 825-8750. Be sure to mention that you are donating as an IREA customer. You also can ask that your contribution benefit fellow IREA customers or residents of a specific Colorado town.

Donations are tax-deductible, and EOC will mail you a receipt.

A temporary power cost adjustment will be applied to bills starting this month. For more info, visit our PCA webpage.
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