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Start, Stop, Transfer Service FAQs

When should I schedule my move date?
Is there a fee to complete a start, stop or transfer service?
Does IREA require a deposit?
How do I know if IREA is my provider?
How do I get service in my name?
How do I get service taken out of my name?
Can I have service at more than one address?
Can I have someone notified if I get behind on my bill?
I’m a landlord. Can I be notified if a tenant falls behind on their bill?
Can you list more than one name on the bill? I need it to prove residency.
My spouse called and you would not talk to them. Why?
I’m a landlord, and when my tenant moved out the service was shut off. How can I prevent this from happening again?
If IREA only does electricity, who do I call for gas service?

General Account FAQs

Can I manage my account online?
What’s the easiest way to check my account balance?
What do I need to do to change my last name in IREA’s records?
Does IREA offer any assistance programs?

Billing FAQs

When is my bill due?
Can I be on eBilling and Automatic Payments at the same time?
Why is there a $9.25 disconnect notice fee?
What is Budget Billing (residential accounts only)?
What is Preferred Billing?
Can I receive both a paperless bill and a paper bill at the same time?

Payment FAQs

What are my payment options?
Why do we have to pay a $2.50 convenience fee for some electronic payments?
Does IREA have payment drop boxes?
How do I set up Automatic Payments (ACH) with IREA?
Can I sign up for Automatic Payments using my credit or debit card?
Why did you automatically deduct my bill amount when I made a payment prior to the withdrawal date?
How do I change my banking information on my Auto Pay?
I submitted my Auto Pay Authorization form. When will it start?
Can I stop my Auto Pay payment from going through just this month?
Can I be on eBilling and Automatic Payments at the same time?
If I switch houses and have Automatic Bill Payment on my current account, will it be valid at my new location, or do I have to fill out another form?
How do I pay for free?

REC FAQs

What are RECs?
Where is the renewable energy generated?
What benefit do I get from buying RECs?
Why should I buy RECs from IREA?
How much do RECs cost?
What are the purchasing options?
How do I purchase RECs?
Are REC purchases tax-deductible?
Does purchasing RECs affect my power bill?
Can I ever change my purchase amount?
Is IREA affiliated with companies marketing RECs to IREA customers?

Capital Credit FAQs

What are capital credits?
What is the difference between allocation and retirement?
How is my refund determined?
When are capital credits returned to members?
Will I receive a check, or will the capital credits be applied to my electric bill?
What if I receive a check that is not mine?
I found an old capital credit check that I forgot to cash. How long do I have to cash my capital credits refund check?
I have left the IREA service area, but still receive checks in my name. Do they belong to me or to the new owner or resident of my former address?
What happens to my capital credits if I move away?
Do I need to report capital credit refunds on my income tax return?
Will I receive interest on my capital credit refund?
How can I add someone to my capital credit account?
How can I update my name on my account following a marriage or divorce?
How do I remove the name of my spouse from a joint account after a divorce?
How can I update my mailing address so I receive any future capital credit refunds?
In the event of the death of a past or current account holder, what does IREA require to process the disbursement of capital credits?

Start, Stop, Transfer Service FAQs

When should I schedule my move date?

Service changes can be scheduled up to 30 days in advance. Peak times such as the beginning and end of the month can book up fast. Please schedule as far in advance as possible. We do not schedule these orders on weekends or holidays. We offer same-day reconnect service for an additional fee of $20 before 4 p.m. and $65 after 4 p.m.

Is there a fee to complete a start, stop or transfer service?

A non-refundable fee of $5.00 will be charged to start or transfer service. This fee will be included on your first bill. There is no charge to stop service. There is a fee for same-day reconnects if the service has been disconnected at the address. There is no charge to reconnect service on the next available business day.

Does IREA require a deposit?

IREA requires a deposit for all new accounts in the amount of an estimated sixty (60) day bill, unless the account qualifies for a waiver. Please call Consumer Services at (800) 332-9540 for more details.

How do I know if IREA is my provider?

Ask your landlord or property owner, or check the meter at the premise. If you are having trouble locating this information, please call Consumer Services at (800) 332-9540.

How do I get service in my name?

Call our Consumer Services department at (800) 332-9540. Our call center is open Monday thru Friday from 7 a.m. to 7 p.m. Mountain Standard Time.

How do I get service taken out of my name?

Sign into My Account or call our Consumer Services department at (800) 332-9540.

Can I have service at more than one address?

Yes. If you need overlapping time to move, just let us know the date you would like to start service at your new address and the date you want to stop service at the old address.

Can I have someone notified if I get behind on my bill?

Yes. A customer and another party can print and complete our Third-Party Notification Form, then return it to IREA via mail to P.O. Drawer A, Sedalia, CO 80135, via email to CustomerContact@IREA.coop, or via fax to (720) 733-5872. The other party who signs will receive copies of any disconnect notices that are sent to the customer.

I’m a landlord. Can I be notified if a tenant falls behind on their bill?

Yes. Both you and your tenant must print and complete our Third-Party Notification Form, then return it to IREA via mail to P.O. Drawer A, Sedalia, CO 80135, via email to CustomerContact@IREA.coop, or via fax to (720) 733-5872. As the landlord, you will receive copies of any disconnect notices that are sent to the customer.

Can you list more than one name on the bill? I need it to prove residency.

The primary account holder’s name is the only one that will appear.

My spouse called and you would not talk to them. Why?

IREA takes account security seriously. In order to protect your information, we talk only to the primary account holder, an authorized user or a joint member. Spouses are the only ones eligible to become a joint member. To make your account a joint membership with your spouse, a Joint Membership Agreement must be signed. If the primary account holder or joint member would like to authorize another person on the account, this may be done by calling Consumer Services at (800) 332-9540 or filling out an Account Authorization Form.

I’m a landlord, and when my tenant moved out the service was shut off. How can I prevent this from happening again?

For easier transition between tenants, sign up for our Vacancy Billing Agreement. The agreement authorizes IREA to automatically transfer the account to your name when a tenant requests to end service.

If IREA only does electricity, who do I call for gas service?

For natural gas, some of the area providers are Xcel Energy, (800) 895-4999 and Black Hills Energy, (888) 890-5554. The name of the gas company should appear on the front of the gas meter. Call a local propane dealer if your address uses propane.

General Account FAQs

Can I manage my account online?

Yes. You can log into My Account for online account management. To complete registration your account must have been billed at least once. Once enrolled, you can update your phone number and mailing address, get copies of your bill, and sign up for many of our free services, including automatic payments and eBilling.

What’s the easiest way to check my account balance?

You may check your balance by logging into My Account. You also may use our automated phone system to check your balance any time by calling (800) 332-9540.

What do I need to do to change my last name in IREA’s records?

IREA will need a copy of your marriage license, divorce decree or a copy of your updated driver’s license. Please also include your IREA account number. These documents can be mailed to Intermountain Rural Electric Association, P.O. Drawer A, Sedalia, CO 80135, faxed to (720) 733-5872 or emailed to CustomerContact@IREA.coop.

Does IREA offer any assistance programs?

IREA donates to and works with local agencies that help customers in need to pay their bills. To get a list of agencies, please call Consumer Services at (800) 332-9540. To apply for assistance through Energy Outreach Colorado, visit their website and click on Get Help, or call them at (202) 825-8750. IREA works with Energy Outreach Colorado by sending customer donations and matching IREA customer contributions up to $75,000 a year. If you want to help struggling families in Colorado, you can contribute to Energy Outreach Colorado through your IREA bill. Your donation is tax-deductible, and a receipt will be mailed to you through Energy Outreach Colorado. To sign up, simply fill out the form and IREA will send your donation to Energy Outreach Colorado on your behalf.

Billing FAQs

When is my bill due?

You can log into My Account to view your due date; it is listed at the top of the Account Details screen. Your due date also is listed at the top of your bill and on the bill stub. Your bill due date depends on your meter-reading cycle and is due approximately three weeks after your meter is read. Your bill due date will be around the same time each month; however, the exact due date can fluctuate by approximately 3 to 5 business days. For customers who want to pick their due date, IREA offers Preferred Billing. To learn more, contact Consumer Services at (800) 332-9540.

Can I be on eBilling and Automatic Payments at the same time?

Yes, you can. If you are on Automatic Payments, there will be no payment option from within your secure PDF bill. The full bill amount to be drafted and draft date will be stated instead.

Why is there a $9.25 disconnect notice fee?

The $9.25 fee is intended to defray the cost the association bears in handling disconnect notices and the processes that ensue from those notices.

What is Budget Billing (residential accounts only)?

When you sign up for Budget Billing, a set amount is calculated based on your location’s previous 12 months of usage. Budget Billing gives you the security of knowing the amount you can expect to pay for 11 months of the year. The 12th month is your settlement month. During this month, you may end up paying more or less depending on your actual usage over or under the estimated amount billed during the previous 11 months. If usage significantly deviates from the estimate made when the monthly Budget Billing amount was established, IREA will change the Budget Billing amount to more accurately reflect actual usage. Customers will be notified should such change occur.

What is Preferred Billing?

Preferred Billing allows customers to pick a monthly bill due date that is convenient for them. If you exercise this option, each month your bill will show a due date within 3 to 5 business days of the date you choose. This option may result in a shorter or longer billing period on your first bill. Please contact Consumer Services at (800) 332-9540 for more information or to sign up.

Can I receive both a paperless bill and a paper bill at the same time?

No. Once you are enrolled in eBilling, paper bills will no longer be mailed.

Payment FAQs

What are my payment options?

eBilling – When you sign up for eBilling, you can pay with a checking or savings account at no cost to you from within the attached PDF bill.

Automatic Bill Pay — This free option ensures your bill is paid on time every month without having to remember to put the payment in the mail. Using a checking or savings account of your choice, your bill is automatically paid every month on the due date noted on your bill.

Online or Pay by Phone, (800) 332-9540 — If you are a residential customer, you can use a credit or debit card to pay your bill, or you can transfer funds from your checking or savings account. If you are a commercial customer, you can use a checking or savings account to pay your bill. When you use this option, a $2.50 convenience fee will be incurred.

Pay In Person – You can pay at any of our offices during our regular business hours of 8 a.m. to 5 p.m. Monday through Friday, or drop your payment in a 24-hour drop box at any IREA location. Drop box payments are emptied once each business day at 8 a.m.

Why do we have to pay a $2.50 convenience fee for some electronic payments?

The $2.50 convenience fee passes on the processing and transactions costs for the more expensive online transactions, mainly credit cards. These fees are automatically transmitted to our payment processing vendor. IREA does not mark up or keep any percentage of these fees. IREA has, on multiple occasions, considered absorbing these fees on behalf of the customer and concluded it would be very expensive and difficult to justify, given the availability of other less costly electronic payment options.

Free options include ACH payments through eBilling and our Automatic Bill Pay program. Customers on eBilling have a free ACH payment option available from within their electronic bill each month. For customers who do not want to initiate payment each month, our Automatic Bill Pay automatically deducts the amount owed on the due date from a checking or savings account of your choice.

Many banks offer free electronic bill payment options. Customers are encouraged to check with their financial institution. IREA does not charge the customer to receive these types of bank bill payments.

Does IREA have payment drop boxes?

Yes. Payment drop boxes are available at all IREA offices and are emptied once each business day at 8 a.m.

How do I set up Automatic Payments (ACH) with IREA?

Submit an electronic Automatic Payment Authorization Form specifying a checking or savings account. To submit a paper form, send by mail to P.O. Drawer A, Sedalia, CO 80135, scan and email a copy to CustomerContact@IREA.coop, or by fax to (720) 733-5872.

Can I sign up for Automatic Payments using my credit or debit card?

Not at this time.

Why did you automatically deduct my bill amount when I made a payment prior to the withdrawal date?

IREA’s Automatic Bill Pay program is set up to deduct the amount that was billed automatically on the due date. If payment is made prior to the withdrawal date, there will be a credit on your next month’s bill, which will be reduced accordingly.

How do I change my banking information on my Auto Pay?

Submit a new electronic Automatic Payment Authorization Form specifying the updated checking or savings account. To submit a paper form, send by mail to P.O. Drawer A, Sedalia, CO 80135, scan and email a copy to CustomerContact@IREA.coop, or by fax to (720) 733-5872.

I submitted my Auto Pay Authorization form. When will it start?

Enrollment processing may take up to 5 business days. Auto Pay will not apply to any bill generated before enrollment processing is complete. If you receive a bill that does not state “automatic payment” on the payment stub, pay that bill using another option.

Can I stop my Auto Pay payment from going through just this month?

Yes, call Consumer Services at (800) 332-9540 at least 5 business days before the due date on your bill.

Can I be on eBilling and Automatic Payments at the same time?

Yes, you can. If you are on Automatic Payments, there will be no payment option from within your secure PDF bill. The full bill amount to be drafted and draft date will be stated instead.

If I switch houses and have Automatic Bill Payment on my current account, will it be valid at my new location, or do I have to fill out another form?

A new form will be required because there will be a new IREA account number. Special note to bank bill pay customers: Please make sure you update your bill pay with your new IREA account number.

How do I pay for free?

Check or cash payments are free whether taken at an IREA office or mailed in. Our free electronic payments include Automatic Bill Pay and payment using a savings or checking account within our eBill PDF file. Many banks also offer free electronic bill payment options. Customers are encouraged to check with their financial institution. IREA does not charge the customer to receive these types of bank bill payments.

REC FAQs

What are RECs?

According to the U.S. Department of Energy, Renewable Energy Credits, or RECs, are commodities that represent the environmental attributes of renewable energy projects. They can be purchased separately from electrical service, and each REC serves as “proof” that 1 megawatt-hour (mWh) of renewable energy was generated from an eligible renewable source and was distributed into the power grid.

Where is the renewable energy generated?

The RECs offered by IREA currently are generated by solar and wind farms in Colorado.

What benefit do I get from buying RECs?

Many people consider the purchase of RECs to be a simple way to support renewable energy generation without having to commit to solar panel or wind turbine installations on their own property. Though customers are not receiving green power at their home or business, RECs generally are perceived as a way for energy users to claim entitlement to credit for the environmental attributes of renewable energy.

Why should I buy RECs from IREA?

While many private companies offer RECs and similar commodities, IREA has created an REC program that makes RECs more affordable for our consumers. IREA obtains RECs through its wholesale power purchases and passes along the savings to consumers who buy our RECs. We also do not add fees to REC transactions.

How much do RECs cost?

IREA’s current prices are 5.5 cents per kWh for solar RECs and 1 cent per kWh for wind RECs.

What are the purchasing options?

IREA customers have the option of acquiring RECs as a one-time purchase or on a monthly basis of any dollar amount of $5 or more.

How do I purchase RECs?

To sign up for IREA’s REC program, simply fill out our electronic form. You also can contact Consumer Services at (800) 332-9540. The minimum purchase is $5.

Are REC purchases tax-deductible?

Not to our knowledge. Please consult your tax adviser for more information.

Does purchasing RECs affect my power bill?

No. Purchases made towards RECs are listed as a separate line item.

Can I ever change my purchase amount?

Yes. To change the purchase amount, fill out another REC purchase form.

Is IREA affiliated with companies marketing RECs to IREA customers?

No. IREA is aware of other companies promising to sell 100% renewable energy in our service territory. The companies claim that, for every kWh of electricity used by the customer, a kWh of wind energy will be produced. The customer pays their bill to this new company, which, in turn, pays IREA what is owed for the customer’s energy usage and collects an additional fee for this service.

Customers should be aware that this arrangement is essentially a purchase of wind RECs, similar to those offered by IREA. Renewable energy is not actually being delivered by these companies. Customers who sign up still receive the same electricity from IREA they would otherwise receive. Customers should always compare prices for RECs and analyze the costs and benefits prior to entering into such an arrangement.

Capital Credit FAQs

What are capital credits?

IREA is a member-owned cooperative. The company’s revenue, or margins, is invested in the business and each year is booked to the credit of customers based on electricity usage as capital credits. Margins ultimately are returned to member-owners in the form of capital credit refunds. Capital credit refunds are paid to members when IREA’s board of directors deems that payment will not impair the financial condition of the cooperative, and that the payment is not in conflict with any limitation imposed by the provisions of any debt, investment or agreement.

What is the difference between allocation and retirement?

An allocation is the share of IREA’s margin assigned to each customer who purchased energy during the year. The retirement refers to the portion of the capital credits allocation to customers that is refunded nearly every year, depending on the financial condition and the capital needs of IREA. Over time, all of each customer’s capital credits are retired and refunded. In the case of a deceased customer, the credits allocated to the estate may be retired once all appropriate paperwork has been completed and submitted by the heirs or estate representative(s) to IREA Account Services.

How is my refund determined?

The board of directors approves retirement methodology each year that designates how refunds are to be paid to current and former customers and that may retire credits allocated for certain years. The association’s goal is to retire at least 4% of equity allocated to members each year.

When are capital credits returned to members?

If approved by the board of directors, capital credit refunds typically are returned each March.

Will I receive a check, or will the capital credits be applied to my electric bill?

Residential and commercial customers not on Budget Billing and with one active account will receive the capital credit refund as a bill credit, unless the customer opts out. Customers can opt out of bill credits by filling out the Bill Credit Opt-In/Opt-Out Form.

Customers with multiple accounts will receive capital credit refund checks unless the customer opts in for the bill credit and designates one account to credit. To opt in to receive a bill credit instead of a check, complete the Bill Credit Opt-In/Opt-Out Form.

Budget Billing customers will receive capital credit refund checks, as bill credits are not compatible with Budget Billing.

Customers who do not have an active account will receive a check in the mail.

Checks are not issued for amounts less than $8.00, but the amounts accumulate in your capital credit account from year to year. Once the amount reaches $8.00 or more, a check will be issued for the full accrued amount from previous years and the current year. If the capital credit is applied to your account as a bill credit, the $8.00 limit does not apply. Any amount can be applied to your account as a bill credit.

What if I receive a check that is not mine?

Please write “Return to Sender” on the envelope and remit it to the U.S. Postal Service. IREA will code the account so that future refunds for this customer will not be sent to your address.

I found an old capital credit check that I forgot to cash. How long do I have to cash my capital credits refund check?

If your check was issued more than 180 days ago, please contact IREA and we will reissue the check.

I have left the IREA service area, but still receive checks in my name.  Do they belong to me or to the new owner or resident of my former address?

The check you received belongs to you. It is a refund for credits allocated during the years you had active service with IREA. Outstanding capital credits for the period between 1987 and now will continue to be refunded on a percentage basis. It is important that you keep IREA informed of any change in your mailing address so that you continue to receive future refund checks.

What happens to my capital credits if I move away?

If you move from our service area, the capital credits accumulated in your account will remain in your name. It is important that you keep IREA informed of your current mailing address so that we can send you any future capital credit refunds. The association will issue a check to you unless the capital credit amount is less than $8.00. Checks are not issued for amounts less than $8.00, but refund amounts accumulate from year to year. Once the amount reaches $8.00 or more, a check will be issued for the full accrued amount from previous years and the current year.

Do I need to report capital credit refunds on my income tax return?

Capital credits are a refund of prior years’ electric costs and not taxable unless the electric bills were deducted for tax purposes. However, please consult a tax professional for questions related to income tax filings.

Will I receive interest on my capital credit refund?

No, you do not receive interest on your capital credits.

How can I add someone to my capital credit account?

Only spouses are eligible for joint membership.  To convert your account to a joint membership with your spouse, complete the Joint Membership Agreement Form. Both parties must sign.

How can I update my name on my account following a marriage or divorce?

Please furnish IREA with a copy of either a valid driver’s license or a copy of the marriage or divorce decree. Include the account number and name as it appears before the change.

How do I remove the name of my spouse from a joint account after a divorce?

Future capital credit refunds will continue to be issued in both names because the account covers the period of time service was in joint tenancy. If you would like to have the refunds issued to just one person, please decide which of the following options is best for you:

Relinquishment – To relinquish all capital credits and remove a party’s name from an account, print and complete the Relinquishment Form. Payments on the account must be current. The completed form must be signed by the party whose name is to be removed, and the form must be notarized. Return the completed form to IREA by mail to P.O. Drawer A, Sedalia, CO 80135, by email to CustomerContact@IREA.coop, or by fax to (720) 733-5872.

Split – To split all capital credits and remove a name from an account, print and complete the Split Form. Payments on the account must be current; the form must be notarized. Return the completed form to IREA by mail to P.O. Drawer A, Sedalia, CO 80135, by email to CustomerContact@IREA.coop, or by fax to (720) 733-5872.

How can I update my mailing address so I receive any future capital credit refunds?

If you have an active account with IREA, log into My Account and access the Address Update option, or contact IREA at (800) 332-9540 to speak to Consumer Services.

In the event of the death of a past or current account holder, what does IREA require to process the disbursement of capital credits?

Contact the Account Services group for information concerning the required documents. The department can be reached by calling IREA at (800) 332-9540, Ext. 5307.