IREA’s customer self-service is not yet mobile-friendly. Please use a personal computer for easier navigation.

Stop Service

To stop electric service at an existing location with IREA, please log into My Account or call our Consumer Services department at (800) 332-9540.

Dates to have service stopped may be reserved up to 30 days in advance.

Today’s date, holidays and weekends are not available.

Requests are taken on a first-come, first-serve basis. It is recommended that you reserve your date early if it’s during busy times such as the end or beginning of a month.

IREA attempts to return capital credit refunds to all members who have accrued them in past years; therefore, it is important that customers notify us of any mailing address changes. Sign into My Account to update your mailing address, or contact Customer Service at (800) 332-9540.

Please note that IREA provides only electric service. To cancel propane or natural gas services, your other utility providers must be contacted.

Landlords

Vacancy Billing Agreement (VBA)

If a landlord enters into a VBA, when a tenant notifies IREA to have service taken out of their name it will automatically go back into the landlord’s name.

A VBA will not:

Stop service from being disconnected due to a tenant’s nonpayment; or

Put the service in the landlord’s name if service is shut off for nonpayment.

For more information or to begin the registration process, log into My Account or call Consumer Services at (800) 332-9540.

Third-Party Notification

If a customer and the customer’s landlord or another party complete and file with us a Third-Party Notification Form, we will let you know when a disconnection notice has been sent to the customer. This process may be useful for landlords or people looking out for friends or relatives. Third-party notification is available to all residential customers, with the consent of the customer and the party designated to receive the third-party notice. To sign up for this service, print and complete our Third-Party Notification Form, then return it to IREA via mail to P.O. Drawer A, Sedalia, CO 80135, via email to CustomerContact@IREA.coop, or via fax to (720) 733-5872.