We recently negotiated fees with several payment processors, and IREAâ€™s Board of Directors approved the elimination of all payment fees we previously passed on to customers.
IREA is actively working to implement an upgrade that will eliminate these fees and provide more options for customers. These changes are in testing and are expected to be available soon.
Once the upgrade is complete, all electronic payments will be free to both residential and commercial customers. This includes free credit and debit card payments for residential accounts.
The upgraded system will offer quicker and more convenient payment via desktop, laptop and mobile devices, and will allow customers to save multiple payment types to a digital wallet for future use. Customers also will have access to a searchable payment history.
Continuous improvements to our payment processes and systems are a priority for us. We strive to make your customer experience as convenient as possible.